Question 1

Where are we located?

Accepted Answer

5050 Palo Verde St., Suite 128, Montclair, CA 91763.

Question 2

What are the hours for appointments?

Accepted Answer

Virtual Sessions (via Telehealth):
Monday to Friday: 8:00 AM – 9:00 PM
Saturday & Sunday: 8:00 AM – 5:00 PM

In-Person Sessions (By Appointment Only):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM

To schedule and confirm availability:
Please call (323) 940-7749 or email info@scipsychology.com

Question 3

What are the fees?

Accepted Answer

​​Payment is due at the time of each session. Private Pay is accepted for services, and additional details regarding fees can be provided upon request.

Sliding Scale Available: If you’re facing financial challenges, sliding scale options may be available. Please reach out to discuss your needs and determine a rate that works for you.

Question 4

Do you accept insurance?

Accepted Answer

Yes. 
Southern California Institute of Psychology accepts both insurance and private pay for psychotherapy services.

Currently accepted insurance plans include Aetna, Cigna, and Optum/UnitedHealthcare.
Aetna
Cigna
Optum / UnitedHealthcare

If your insurance plan is not listed, you may still be able to use out-of-network benefits. A superbill can be provided upon request so you can submit it to your insurance company for possible reimbursement.

Coverage, copays, and deductibles vary by plan, and we encourage you to call your insurer directly to confirm your benefits.

Private pay remains an option for those who prefer not to use insurance or whose plans are not accepted.

Question 5

What is a Good Faith Estimate?

Accepted Answer

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
​
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Question 6

Do you offer in-person or online sessions?

Accepted Answer

Therapy sessions are offered both in-person at the Montclair location and via telehealth (online).

Flexible scheduling is available, including evening and weekend virtual appointments, to accommodate a variety of needs.

Office Hours (Virtual Sessions via Telehealth):
Monday to Friday: 8:00 AM – 9:00 PM
Saturday & Sunday: 8:00 AM – 5:00 PM

In-Person Sessions:
By appointment only. Please call to inquire about availability for in-person sessions.
In-person sessions can be scheduled during office hours:
Monday to Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 12:00 PM

Question 7

How does online therapy work?

Accepted Answer

Online therapy, or telehealth, allows you to attend sessions from the comfort and privacy of your home or any secure location within California. Sessions are conducted through a HIPAA-compliant, secure platform to ensure your privacy and confidentiality.
How It Works:
Schedule your session just like in-person therapy.
Receive a secure link to join your session at the scheduled time.
Join the session from a private, quiet space where you feel comfortable.
Benefits:
Convenient: No commuting; sessions can be held from anywhere with an internet connection.
Flexible: Evening and weekend availability.
Confidential: Your privacy is ensured with a secure, HIPAA-compliant platform.

Feel free to reach out with any questions about online therapy!

Question 8

What can I expect during my first appointment?

Accepted Answer

Therapy is a process where you can explore your thoughts, feelings, and experiences in a safe, confidential environment. The first session, known as the intake session, typically lasts 60 minutes.

During this session, the reasons for seeking therapy and any relevant background information will be discussed. The focus is on building trust and understanding your unique experiences. Your goals for therapy will also be explored, and a plan will be developed to create a path forward that works best for you.

Ongoing sessions typically last 45-55 minutes, allowing enough time for meaningful discussion and progress toward your goals.

Question 9

How long do I need to be in therapy?

Accepted Answer

The length of therapy varies depending on goals, needs, and progress. Some individuals may see improvement after a few sessions, while others may benefit from longer-term therapy. Each person’s journey is unique, and therapy duration is tailored to fit your specific needs.

Question 10

What is your cancellation policy?

Accepted Answer

Appointments and Cancellations:
Cancellations, rescheduled sessions, or no-shows made less than 24 hours in advance will incur the full session fee. This policy ensures that time reserved exclusively for you is respected.
If you arrive late, the session time may be shortened. This helps ensure fairness and allows others to access the care they need.

Question 11

How do I get started?

Accepted Answer

To get started, simply complete the contact form on the website, use the direct appointment request link, or reach out by phone at (323) 940-7749 or via email at info@scipsychology.com. Your first session will be scheduled based on your preference for in-person or telehealth.

Contact and FAQ

FAQ